FMI Fix - Customer Rules
1. Action Waiting (Customer Pending Action)
If a customer is waiting for any action on our part, we can reject the process until the action is completed or resolved.
2. No Ongoing Process
If we are not actively processing or working on the customer’s request, we cannot reject the request. In this case, we must continue and complete the necessary steps to fulfill the customer’s need.
3. Payment Process
Our payment method is fully automated and smooth. Once all conditions are met, the payment is automatically processed. After payment, the process is marked as completed, and the customer is informed that their request has been successfully handled.